Frequently Asked Questions
Everything you need to know about shopping with Drake General Store.
How long will it take for my order to arrive?
Standard shipping typically takes 3 to 7 business days depending on your location. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy on most items. Products must be in their original, unused condition with all packaging intact. Please note that certain items, such as apothecary products and final sale goods, are non-refundable.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping rates and delivery timelines for international orders are calculated at checkout based on the destination and package weight.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I change or cancel my order after it has been placed?
We strive to process orders quickly. If you need to make changes or cancel an order, please contact our customer service team within 1 hour of placement, and we will do our best to accommodate your request.
How can I check the status of my order?
You can check your order status by logging into your account on our website or by clicking the 'View your order' link provided in your confirmation email.